JOB OPENINGS

We are currently looking for talented individuals to join our team in various roles. Below are the available positions:

Position: Director of Product Management – Location: Hanoi

JOB PURPOSE

Own and drive the end-to-end strategy, development, and performance of 9Pay’s full suite of Fintech products — including e-wallet, payment gateway, BNPL solutions, money transfer, collection/disbursement services — as well as hardware solutions such as the Payment Notification Speaker. Ensure strong market fit, regulatory compliance, user and merchant growth, and business success.

KEY RESPONSIBILITIES

1. Product Strategy and Ownership

• Define and execute the end-to-end product strategy for digital financial services and hardware solutions.
• Lead product roadmap planning, prioritization, and delivery in alignment with business goals and customer needs.
  
• Build scalable, modular platforms to serve internal operations and external ecosystem integrations.

2. Digital Transformation and Operational Optimization

• Spearheaded digitalization initiatives across business units (Finance, Marketing, Operations, Customer Support).
• Architect and implement automation strategies (e.g., workflow automation, data-driven decisioning tools) to maximize operational efficiency (LiveOps, finance reporting, marketing performance optimization, etc.).
• Set KPIs and continuously optimize internal processes to increase productivity, reduce costs, and drive agile responsiveness.

3. Cross-functional Leadership

• Collaborate closely with Engineering, Hardware Development, Business Development, Finance, Marketing, Legal & Compliance teams.
• Bridge product, technology, and business units by aligning strategies, ensuring fast execution, and delivering high-impact outcomes.

4. Platform Development

• Design, build, and scale internal product platforms (such as payment infrastructure, merchant management system, real-time operations dashboards).
• Ensure platforms are flexible, resilient, secure, and built with best-in-class technology stacks.
• Foster a platform-first mindset across product and engineering teams.

5. Proven Execution and Continuous Improvement

• Own full product P&L responsibility, drive user growth, merchant acquisition, revenue expansion, and margin optimization. 
• Set a culture of data-driven decision making; monitor and act on key product and operational metrics.
• Foster a continuous learning and improvement culture via regular product iteration, A/B testing, and retrospective reviews.

6. Team Building and Mentoring

• Hire, develop, and mentor a high-performing team of Product Managers, Product Owners, UX/UI Designers, Business Analysts, and Platform Architects.
• Build leadership succession pipelines and champion 9Pay’s culture of innovation, ownership, and excellence. 

REQUIREMENTS

• 8–12+ years of product management leadership experience, preferably in Fintech, Payments, Technology, or Platform companies.
• Proven track record of successfully building and scaling platforms and digital products in high-growth environments.
• Strong expertise in driving digital transformation, operational system optimization, and cross-departmental execution.
• Deep understanding of Vietnam’s Fintech landscape and operational regulatory requirements.
• Strong strategic thinking, business acumen, and executional excellence.
• Exceptional leadership, coaching, and influencing skills.
• Fluency in English

BENEFITS

• Attractive salary and performance-based bonuses
• Comprehensive annual bonuses to reward your contributions
• A vibrant, young, and dynamic work environment
• Enjoy a free, delicious lunch every day
• Exciting events & activities: company trips, team-building, and parties
• Opportunities for continuous professional development through regular training
• Annual performance evaluations to recognize your achievements and growth
• Full participation in social insurance, health insurance, unemployment insurance, and regular health check-ups organized by the company
• Exclusive health insurance coverage for management-level employees