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Project Operations Manager

Job Description

eKYC Service Operations Management

  • Monitor system performance metrics to ensure stable product operation.
  • Quickly address issues to prevent service disruptions.
  • Analyze user feedback and operational data to improve conversion rates.

Collaboration with Stakeholders

  • Work with various departments such as Technology, Legal, Risk Management, and Data to enhance user experience and automate operational processes.

Sales and Profitability Planning

  • Develop sales plans and ensure sales targets and overall profit budgets are achieved.
  • Ensure the best customer service quality in line with the requirements of the brand and the company.
  • Manage product distribution channels.
  • Oversee inventory management and product turnover.

Reconciliation and Payment Activities

  • Ensure accuracy and efficiency in payment reconciliation processes.

Operational Budget Review and Optimization

  • Regularly review and optimize the operational budget.

Team Coordination

  • Work closely with subordinates and support teams to maintain the company’s product image.

Requirements

  • Experience: At least 5 years in operations or directly related industries/functions.

Skills:

  • Change management mindset and customer service orientation.
  • Experience and knowledge of various products and operational processes in Fintech/banking services.
  • Strong attention to detail and resilience to deliver results in a high-demand environment.

Language: Proficiency in English.

Benefits

  • Competitive salary range
  • Annual bonus and performance bonus
  • Working environment: young, dynamic
  • Free lunch
  • Events & activities: company trips, company parties & other team-building activities.
  • To participate in regular professional training and improvement
  • Performance evaluation once a year, based on work results and company performance
  • Participating in full social insurance, health insurance, unemployment insurance and periodic health check-up well organized by the company
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Thông tin chung

Cấp bậc
Nhân viên
Kinh nghiệm
5
Số lượng tuyển
1
Hình thức làm việc
Toàn thời gian
Giới tính
Không yêu cầu
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