Job Description

eKYC Service Operations Management

• Monitor system performance metrics to ensure stable product operation.
• Quickly address issues to prevent service disruptions.
• Analyze user feedback and operational data to improve conversion rates.

Collaboration with Stakeholders

• Work with various departments such as Technology, Legal, Risk Management, and Data to enhance user experience and automate operational processes.

Sales and Profitability Planning

• Develop sales plans and ensure sales targets and overall profit budgets are achieved.
• Ensure the best customer service quality in line with the requirements of the brand and the company.
• Manage product distribution channels.
• Oversee inventory management and product turnover.

Reconciliation and Payment Activities

• Ensure accuracy and efficiency in payment reconciliation processes.

Operational Budget Review and Optimization

• Regularly review and optimize the operational budget.

Team Coordination

• Work closely with subordinates and support teams to maintain the company’s product image.

Requirements

• Experience: At least 5 years in operations or directly related industries/functions.

Skills:

• Change management mindset and customer service orientation.
• Experience and knowledge of various products and operational processes in Fintech/banking services.
• Strong attention to detail and resilience to deliver results in a high-demand environment.

Language: Proficiency in English.

Benefits

• Competitive salary range
• Annual bonus and performance bonus
• Working environment: young, dynamic
• Free lunch
• Events & activities: company trips, company parties & other team-building activities.
• To participate in regular professional training and improvement
• Performance evaluation once a year, based on work results and company performance
• Participating in full social insurance, health insurance, unemployment insurance and periodic health check-up well organized by the company