9Pay: The leading international payment Intermediary in Vietnam

Among the emerging fintech leaders, 9Pay stands out as a premier payment intermediary, bridging global enterprises with Vietnam’s dynamic market.

1. What is 9Pay?

9Pay full name is 9Pay Joint Stock Company (9Pay JSC), is a licensed Payment Service Provider in Vietnam, officially authorized by the State Bank of Vietnam to offer intermediary payment services including e-wallets, payment gateways, and collection and disbursement solutions.

Since its establishment, 9Pay has grown rapidly, becoming a trusted fintech partner for both local and international businesses operating in or entering the Vietnamese market. 9Pay serves more than 2.5 million e-wallet users and supports more than 30,000 domestic payment acceptance units and international business partners.

9Pay's main mission is to provide comprehensive electronic payment solutions that meet legal standards and regulations while ensuring a seamless transaction experience. 9Pay is one of the pioneering enterprises, actively contributing to the national digital transformation program (Decision No. 749/QD-TTg). 9Pay aims to become a trusted partner for international enterprises looking to expand the growing market in Vietnam.

The company offers comprehensive electronic payment solutions that meet regulatory standards while ensuring seamless transaction experiences. The company offers an “all-in-one” payment ecosystem that integrates domestic and international payment methods such as credit/debit cards, bank transfers, e-wallets, QR code payments, and innovative options like “Buy Now Pay Later” (BNPL).

2. How 9Pay supports global businesses

9Pay with its comprehensive and seamless financial ecosystem facilitates international and cross-border payments for global businesses operating in Vietnam. Whether you’re an e-commerce platform, SaaS provider, game publisher, or digital content service, 9Pay delivers tailored solutions that remove friction from cross-border payments.

It has partnered with over 60 banks and financial institutions locally and internationally, enabling businesses to accept payments from millions of Vietnamese customers seamlessly. 9Pay offers critical support through its specialized services, key services for international businesses include:

Comprehensive payment gateway: 9Pay's payment gateway provides a unified solution for accepting a wide array of local payment methods popular in Vietnam. This includes bank transfers, bank cards (debit/credit), QR code payments (VietQR), payment link. Connecting with 9Pay will help global businesses meet the payment preferences of Vietnamese consumers, significantly enhancing conversion rates.

Multi-currency support and international settlement: 9Pay processes payments in various currencies and enables settlement in USD or local currency, simplifying cross-border transactions.

No transaction volume limits: Businesses can process unlimited transactions, ideal for payroll, supplier payments, and recurring disbursements.

Competitive fees and transparent pricing: 9Pay offers cost-effective solutions that help companies optimize payment expenses.

Real-time transaction tracking and reporting: Businesses can monitor payment status via a dedicated management portal.

Compliance and market expertise: 9Pay ensures adherence to Vietnamese and international payment regulations, protecting business rights and data privacy.

Dedicated technical support: Skilled personnel provide 24/7 assistance, ensuring system stability and swift issue resolution.

3. 9Pay security measures

Security is paramount in the payment industry, and 9Pay places a strong emphasis on protecting sensitive financial data and transactions. 9Pay adheres to global security standards and implements multi-layered security protocols, including:

• Advanced encryption: All transaction data is encrypted using industry-standard protocols to prevent unauthorized access.
• Two-factor authentication and biometric verification: Features like OTP, fingerprint authentication, and FaceID enhance user identity verification.
• Fraud detection systems: Continuous monitoring with sophisticated algorithms identifies and blocks suspicious transactions in real-time.
• Compliance with international standards: 9Pay strictly follows PCI DSS level 1, GlobalSign SSL to maintain the highest security levels.
• Regular audits and updates: We have a risk management team that continuously identifies, controls, and prevents the adverse effects of financial risks, while also finding ways to turn risks into opportunities for success, ensuring that 9Pay's infrastructure is always resilient to emerging threats.

By investing heavily in its infrastructure, 9Pay guarantees secure, stable, and compliant payment experiences for partners and end-users alike.

4. Why 9Pay is the Best choice for international settlement in Vietnam

Vietnam’s rapid digital transformation demands payment solutions that are flexible, secure, and scalable. Choosing the right payment intermediary is crucial for success in the Vietnamese market. Here's why 9Pay stands out as the optimal choice for international settlement:

Licensed and Trusted: Holding a direct license from the State Bank of Vietnam (License No. 60/GP-NHNN), 9Pay operates with full legitimacy and under strict regulatory supervision, instilling confidence in its services.

Extensive Local Reach: With over 50 bank partners and connections to major local e-wallets, 9Pay offers unparalleled access to Vietnam's diverse payment ecosystem, ensuring comprehensive coverage for both online and offline transactions.

Proven Track Record: 9Pay handles tens of billions of USD in processing volume annually, with a high payment success rate of up to more than 99.9%. Its growing network of domestic and international merchants (over 30,000 merchant) testifies to its reliability and efficiency.

Competitive Cost Structure: 9Pay is known for offering competitive fees and flexible settlement options, helping businesses optimize their payment costs and improve profitability.

Seamless integration: Businesses can easily embed 9Pay’s API or checkout solutions into their platforms without technical hurdles.

Innovation and Adaptability: Continuously investing in advanced technology, 9Pay stays ahead of market trends, offering innovative solutions and constantly enhancing its service offerings to meet evolving business needs.

Dedicated Support: 9Pay offers comprehensive customer support and a dedicated team available 24/7, ensuring that international customers receive the support they need for seamless integration and operation.

5. FAQs about 9Pay JSC

5.1. Is 9Pay licensed in Vietnam?

Yes, 9Pay Joint Stock Company is fully licensed by the State Bank of Vietnam (SBV) as an intermediary payment service provider. Its license number is 60/GP-NHNN, issued on August 13, 2020, confirming its authorization to offer e-wallet, payment gateway, and collection/disbursement services.

5.2. Does 9Pay support cross-border payments?

Absolutely. 9Pay supports cross-border payments and international settlements, enabling foreign businesses to pay employees, suppliers, and partners in Vietnam efficiently.

5.3. What currencies does 9Pay support? Are there limits on transaction amounts?

9Pay supports multiple currencies including Vietnamese dong (VND) and US dollars (USD), EUR, GBP, KRW, SGD,... There are no limits on transaction volumes, allowing businesses to process payments of any size. All in compliance with Vietnamese foreign exchange and anti-money laundering regulations.

5.4. What industries or business models does 9Pay currently serve in Vietnam and internationally?

9Pay serves a wide range of industries such as e-commerce, entertainment, fintech, travel and hospitality services, education and e-learning platforms, retail. It caters to startups, SMEs, and large corporations with tailored payment solutions.

5.5. What payment services does 9Pay offer for cross-border transactions?

9Pay provides e-wallets, payment gateways accepting international cards (Visa, MasterCard, Amex, JCB), remittance, payment link, QR code payments, and “Buy Now Pay Later” options for cross-border transactions.

5.6. Who can we contact at 9Pay for partnership inquiries and technical documentation?

For cooperation and technical support, you can contact 9Pay via:

Request for support now

Hotline: 1900 88 68 32

Email: business@9pay.vn

Website: 9pay.vn/en

9Pay provides support in both English and Vietnamese, with dedicated representatives for business customers and technical support.